Shipping & Returns

United States Postal Service


United Parcel Service

Zone Rate
If you believe the shipping cost to your country could be lower, please let us know so we could adjust the zone rate. (It is manually priced by us. Depending on the pricing, we reserve our right to choose from UPS or USPS First class/Priority services )

Taiwan:
We provide "Table Rate - Best Way" if you are in Taiwan area. The Wait time for imported goods to arrive in taiwan depends on the product availability (One to Two weeks to Taiwan.)

Anywhere outside of United States(US), UK and Taiwan
(for ZENMED SKIN Products):
please visit ZENMED SKIN CARE PRODUCTS AT SINOVOGUE.COM



Return Policy:

We provide Satisfaction Guarantee. All of our products are new and in the original manufacturer's packages. DOA Return policy is 30 days. All other Returns must be received within 30 days from the delivery date. All returns must be in original condition. (including: packaging, manuals, warranties, accessories) Please allow us up to 10 days from the time we receive the return to process your refund. Please note: Returns will not be accepted without Return Authorization number.

For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit for the purchase price of the item, less the original shipping fee and less the restocking fee of 15% if applicable.

Items with manufacturer's defects:

Please return the defective product. You may ask to have the product replaced. Items returned as defective that are found not to be defective will incur a 15% restocking fee for the returned unit.

Refused / Undeliverable Packages:

Incorrect Address, Carrier Does Not Deliver to the Address, Address Format, Other Address Problems. Failed Delivery Attempts. Refused by Recipient. 15% restocking fee and return shipping will be applied to all Refused / Undeliverable Packages.


Questions? If you have any questions and/or you would like to return your order. Please contact our representative first via our "Contact Us" page or reply to us by using any of the email that you received from us. This way, we will make sure the process of your turn will be smooth.